New computer program will streamline application process for community-based services
10/13/2015 04:28 PM
FRANKFORT – Families who apply for community-based services such as the Supplemental Nutrition Assistance Program (SNAP), the Kentucky Transitional Assistance Program (K-TAP), Kentucky Works Program (KWP), Family Alternatives Diversion (FAD) Program, and the Medicaid programs will find a more simplified process thanks to a new computer system which is being implemented by the Division of Family Support.
Virginia Carrington, director of the Division of Family Support, which is part of the Cabinet for Health and Family Services, told the Administrative Regulation Review Subcommittee on Tuesday that a new system will be online by late December which will allow a lot of the decision making currently being done outside the system to take place within the system.
“We can have more accurate results when doing eligibility determinations that would also allow us to do additional interfaces that we haven’t been able to do with other state agencies and federal agencies,” Carrington said. “We’re also going to have a self-service portal where clients can go on and begin an application without necessarily talking to a worker initially.”
Carrington says that another advantage of the new system is that it will allow families to apply for a number of different programs and have it be put into one case.
“It’ll be an integrated eligibility system,” Carrington said. “We’ll be collecting the information one time and all cases will have the same information. So, if someone reports an income change, say in a Medicaid case, it’s also going to automatically impact their SNAP case.”
The division also manages the Community Services Block Grant, the Nutrition Education Program, the SNAP Nutrition Education Program, the Low-Income Home Energy Assistance Program, State Supplementation, and assists with administration of the Electronic Benefit Transfer cards, along with policy development for all division program areas.
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